FAQs
Shipping, Tracking & Delivery
How long does it take to receive my order after I place it?
Your order will be processed between 1 & 3 business days. Delivery times vary from location to location. Keep in mind that carriers can experience delays. Your order will be sent via USPS or UPS ground service depending on the item.
How much is shipping?
We charge a flat shipping fee of $8.50.
How do I track my order?
Once your order is confirmed and shipped, you will immediately receive an order email confirmation. Your tracking number will be sent to you as soon as it is delivered to carrier.
Refund & Returns & Cancellations
What are your refund/return policies?
We hope that you are completely satisfied with your purchase. All crystals sales are final. If your gemstone jewelry is defective, we'll make things right. Otherwise, this item is non-returnable. You can always contact us for any return questions. Please email us at hello@gratefulcrystal.com
Return Policy: https://gratefulcrystal.com/policies/refund-policy
How do I cancel my order?
We work very hard to expedite your order as soon as we get it! We are only able to cancel your order if it has not been processed. So please contact us as soon as possible. If your order is already being forwarded to the carrier, unfortunately we can’t cancel it.
Discounts & Pricing
Do you offer a Promotional Code with purchase?
We offer a 10% discount off of all products which will be available with the code: GRATEFUL10. You can apply your discount code at the checkout page. Only 1 promotional code can be used per order.
How are the Crystals priced?
Crystals are priced by weight (Per Unit Of Weight) , quality, rarity and number of inclusions and clarity. Large crystals are much more rare than small ones.
General Crystal Questions
What are crystals?
Crystals are natural elements that come from the earth. Crystals are part of nature which means they connect us to earth. Different crystals are used for different intentions. To set your intention with a crystal you can meditate while holding the stone, say your affirmations, or set your intention while holding the stone.
For more information, please see our blog - https://gratefulcrystal.com/blogs/crystal-mastery/what-are-crystals
How do you use crystals?
Be open to the experience and set aside any preconceived notions or expectations of outcome. Start with a crystal that attracts you strongly. Allow yourself any sensation that arises.
For more information, please see our Blog - https://gratefulcrystal.com/blogs/crystal-mastery/how-to-start-using-your-crystal
